FAQ


FAQ

What forms of payment do you accept?

We accept cash, all major debit and credit cards (VISA, Mastercard, American Express, Discover), as well as CareCredit. Payment must be made in person with the physical card present. We do not allow any kind of payment plan or accept checks under any circumstances. If your pet is insured by Trupanion, Trupanion may be able to pay a portion of your bill at the time that payment is required. Click here to learn more about how Trupanion can pay your pet’s veterinary bills upfront.

Do I need an appointment or may I walk in?

We are both appointment and walk-in based; however, we do strongly recommend visiting us with an appointment if possible due to the unpredictable nature of walk-in wait times. If you make an appointment for your pet’s first examination, we offer a 50% discount off the consultation fee!

What does the examination include?

The examination includes a check of your pet’s vital signs, time for the veterinarian to examine and discuss any concerns you may have about your pet, and creating a course of treatment that addresses any medical issues that may be found. The examination fee DOES NOT include any additional treatment costs.

Do you offer parking?

Yes. We have an outdoor parking lot with designated parking spots for our hospital. Please make sure to park in a designated parking spot or one that is unmarked. As we do share our parking lot with our neighboring business, parking in their designated spot may result in your vehicle being towed.

Do you offer emergency services?

Yes. Although we are a general practice, we understand that emergencies may happen; therefore, we are available for emergency services throughout most of our regular business hours. If we, for any reason, are unable to accommodate your pet for emergency services, click here to see a list of local emergency hospitals.

I think my pet ate something toxic - what should I do

If you think your pet may have ingested a poisonous or toxic substance, please call ASPCA Animal Poison Control at (888) 426-4435.

I found a stray animal but I can’t keep it; can I take it to you?

Unfortunately, due to safety reasons, we are unable to accept any kind of surrendered or abandoned animals at our hospital. Please contact your county’s local animal care and control department for more assistance.

When should my puppy or kitten be vaccinated?

Puppies and kittens typically start their vaccine series at about 8 weeks.

Does my puppy or kitten really need multiple sets of vaccines?

Yes. Puppies and kittens are typically given between 3-4 set of vaccines approximately 3 weeks apart in order to ensure that your pet is developing adequate immunity to dangerous diseases.

When can my puppy go outside for walks?

We recommend keeping your puppy indoors until the rabies vaccine is given around 16 weeks of age.

When can my puppy or kitten be spayed or neutered?

We typically recommend for puppies and kittens to be spayed or neutered around 5-6 months of age.

Do you offer a package for puppies or kittens?

Yes. Click here to find out more.

Do I really need to take my pet in for yearly physical examinations?

Yes. Even if your pet may seem perfectly healthy on the outside, there are many illnesses that may go unnoticed without routine blood work and health checks by your veterinarian. Because animals (especially cats) tend to disguise pain and may keep medical symptoms hidden from their owners, it is important to make sure you are bringing in your pets for routine wellness checks by the doctor so that nothing slips under the radar. Stay proactive about your pet’s health by scheduling their annual physical examination today!

Does my pet need to be on a flea preventative?

We strongly recommend flea preventative for ALL animals. Having your pet on a flea preventative can keep your pet protected from a variety of external and internal parasites.

Do you offer health certificates?

Yes. Click here to find out more information.

Any other questions not on this list?

Call us at 213-352-1252 or send us a message on Yelp or PetDesk for more information!

Shatto Veterinary Center

3130 West 6th Street

Los Angeles, CA 90020


For general information, questions, appointment requests, call us at:
213-352-1252
Email Us: Clientservices.ShattoVet@gmail.com



Hours

Monday 8:00am - 7:00pm

Tuesday 8:00am - 7:00pm

Wednesday 8:00am - 7:00pm

Thursday 8:00am - 7:00pm

Friday 8:00am - 7:00pm

Saturday 9:00am - 5:00pm

Sunday 9:00am - 5:00pm